Reports
Order Acknowledgement.
On receipt of order, Essex Orthopaedics produces an Order Acknowledgement.
If requested a copy of this can be supplied, and will be sent to you the same day we receive the order.
Shown opposite is a copy of an Order Acknowledgement which clearly states the relevant details listed below.
· The date we received the order
· Our Reference
· Your Reference, which includes order number and patients name
· The full address of the customer
· The due date (When stated)
· Schedule Numbers
· Description of Orthosis
· Quantity ordered
· Price of each single item
· Total Value (Excluding VAT)
Requesting the order acknowledgement can be very beneficial to you, it enables you to check the order has been processed correctly and the price before being manufactured.
Production Reports
When production is complete and the Orthosis is passed by the Quality Controller, it is then entered on computer to record the type of Orthosis and amount.
We also record all returns by Orthotic description, all repairs and all Orthotist Returns.
A monthly report is produced giving the following information:
· Weekly production totals per item
· Weekly returns per Item
· Weekly repairs per Item
· Weekly Orthotist returns per item
· Weekly totals per item
· Monthly totals per item
· Total production per item per month
· Total returns per item per month
· Percentage returns per month
· Total repairs per month
· Total Orthotist returns per month
These figures are then entered onto a annual production report.
These figures enable us to assess our productivity rate and to address any problems that may occur either with our technical staff, or the Orthotists.
We have found this system invaluable in the past, as we can trace the technicians and Orthotist involved in each Orthotic Order and address the situation immediately.
Please Note:
This system can be adapted to produce reports for individual Health Authorities, PCT, Trust, Orthotists or both.
This information can be valuable to our customers to monitor the performance of their manufactures and Orthotists.
Labelling
When the Orthosis is being checked by our quality controller, each Orthosis is labelled for easy identification.
The Following labels will appear on each Orthosis when dispatched.
On each Orthosis a label is applied indicating the patient’s name, hospital order number and the due date for easy identification.
The Orthosis will have a Essex Orthopaedics label which includes our telephone number as shown.
Ankle Foot Orthosis Order Form
The ankle foot orthosis form is designed to help the Orthotist and technician produce an orthosis that will achieve its desired goal.
The form is designed to be quick and easy to complete, as clinic time is precious.
It is made of two-part paper, one lightweight copy for the hospital to keep for their records, and one card copy to be supplied with the negative cast.
Orthosis Returns Form
The Orthosis Returns Form can be sent out with every Orthosis if required, these are then completed by the Orthotist at clinic when a Orthosis is to be returned.
CARE AND USE GUIDE
Essex Orthopaedics also produces a Care And Use Guide in the form of a leaflet, which can also be supplied with each below knee Orthosis if requested.
Fitting Instruction Sheets
Essex Orthopaedics produces fitting instructions for Ankle Foot Orthosis and Dynamic Ankle Foot Orthosis.
PRODUCT INFORMATION SHEETS
Product information sheets can also be supplied in text only form if required.
We can also supply an interactive CD, containing all product services available from Essex Orthopaedics